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Privacy and Security

FreeWheel offers mobility products and accessories online. 
 
Privacy Policy
 
FreeWheel does not disclose information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the set up an account and login with FreeWheel. 
 
Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
 
Delivery

Delivery times vary according to the product ordered and stock availability. We make every effort to get goods to you as quickly as possible. If the item is in stock we endeavor to send it out either the same day or the next working day. We will contact you if there is likely to be any delay with your order and you can then have the choice of either waiting for the item or canceling your order. Please allow up to 2 weeks for delivery. Unfortunately, delays can occur owing to circumstances outside of our control and, therefore, we incur no liability for delays or failure to deliver the products within estimated timescales.
 
Site Security
 
We accept Visa and Mastercard. When you have finished your shopping and have selected how you wish to pay, you will be taken to the Instant SSL secure shopping cart where you can enter your personal and card information. We use third party software to validate all credit card details against the cardholder's address. If you prefer not to give your credit card details over the internet, please email us at info@gofreewheel.com with your phone number and we will call you for your order information and process your order over the telephone.
 
Terms and Conditions
 
When you place an order with FreeWheel, you will be asked to confirm that you agree with our Terms and Conditions presented on these pages. Please read the information prior to clicking on the confirmation on the checkout page which states that you agree to be bound by the terms and conditions stated. We reserve the right to change these terms and conditions at any time and the changes will effective from when they are displayed on our website.
 
If an error is discovered after you have placed an order, we will contact you and you will then be able decide if you wish to continue with the order at the correct price or cancel the order and any monies you have paid to us will be refunded.
 
 


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